Advanced - Manager II - Department/Unit Level (3 Managers/25 Employees)
This collection includes what a middle manager needs to implement the Performance Conversations method in his or her department or function.
A. The Essentials - Manager I - Everything need to get started and implement the method - 25+ videos, tools, checklists, etc. Designed for use with a small team.
B. Advanced - Manager II - Improve your system, learn how to tailor and change your approach to be customized at your organization. Over 40 resources. Designed for use with a department. Includes website access for a total of 3 managers and 25 employees.
C. Employee Module: Resources to educate and train your staff to participate in performance conversations.
D. Trainer's Module: PowerPoint templates to help you introduce the method to your team.
Manager II – Contents
Accountability, Accountability, Accountability - Video
Trainer's Module Overview - Video
Managers II - Module Overview - Video
HR Module Overview - Video
Coaching Continuum of Support - Book
Coaching Scenario - Disagreeing Employees - Coach Calls the Plays - Video
Creating Your Performance Conversation – Protocol - Video
E-mail Summary - Struggling Employee - With Correction - Sample
Employee Engagement & Employee Involvement - Video
Fallacies of Appraisals - Fallacies, Myths, Solutions - Document
Good Questions, Bad Questions - The Art of Asking - Video
How to be a Coach - Video
Making the Most of a Performance Conversation - Video
Making the Most of a Performance Conversation - List to Chart Document
Managing Remote Employees - Video
Managing Remote Employees - Case Study - Book
PC - 11 Ingredients - Book
PC For Millennials – Pages - Book
PC For Millennials – Video - Video
Performance Conversations Goals and Activities - Book
Performance Conversations Techniques: Similarities & Differences - Document
Performance Conversations Techniques: Similarities & Differences – Video
Performance Conversations Training for Managers - PPT
Performance Questions for Different Situations – Document
Questions for All Performance Improvement – Occasions - Document
Questions for Difficult Conversations and Employees - Document
Questions to Ask in Preparation of a Performance Conversation – Managers - Document
Questions to Ask Yourself Managers - Document
Rating System Failures - No perfect one - Video
Recognition & Reward in the PC Method - Video
Rookies, Veterans, & Superstars – Tailoring - Video
Safety Valve Questions - What to Ask When You Are Stuck - Video
Trainer's Guide
Virtual Performance Conversations - Video
What Can I Do For You is the Most Powerful Question - Don't Ask If You Don't Mean It - Video
When to Cancel, Postpone, or Reschedule a PC - Video
Creating Your Own Instruments - Video
MANAGER I - CONTENTS
What It Is!
What is Performance Conversations - Video
What is Performance Conversations - Document - Pages
Managers I - Module Overview Video
Performance Conversations vs. Performance Appraisals - Chart
Performance Conversations vs. Performance Appraisals - Video
Why it is so Good!
PC Fundamentals - Elements & Advantages Video
Can We Talk - Why Conversations are the Holy Grail - Video
Coach & Performer vs. Boss & Employee - Video
Coaching vs. Supervision - Document
Positivity & Positive Psychology - Honey vs. Vinegar - Video
Efforts, Outcomes, & Behaviors - Performance Gold - Video
What Is Co-Performance? - Video
Feedback, Not Appraisal - Video
Time and Dosage - Feedback Fundamentals - Video
Feedforward - A 21st Century Management Technique - Video
Feedforward - Exercise – Basic - Exercise
Forest vs. Trees - How PC Differs from Regular Meetings - Video
How It’s Done
Initial Steps for Holding a Performance Conversation Your Team - Video
Preparation Checklist - Manager Checklist
How Often Should You Hold Conversations - Video
Calendar - Scheduling – Manager - Document
E-mail to Employee's Announcing PC - Sample
How to Hold an Actual 30-Minute Performance Conversation - Video
Your First Performance Conversation - Video
Relationships, Rapport, Results - Video
E-mail Summary – Employee - Sample
E-mail Summary – Manager - Sample
What If - What to do when it is hard
Holding Difficult Conversations: As Easy as 1, 2, 3 - Video
How to Deliver Negative Feedback - 5 W's - Video
Safety Valve Questions - What to Ask When You Are Stuck - Document
Why it Works Without Trying Hard
Fabulous Five - Feedback, Feedforward, Follow-up, Frequency, Familiarity - Video
Feedback and Feedforward: Comparisons, Contrasts, and Complements: Graphic - Document
What are the three Techniques - Pick One
Performance Portfolio Technique - Video
Performance Questions Technique – Video
Performance Checklist Technique - Video
Tools & Resources
Assessment - PC - Main – Managers – Assessment
Employee Module Contents
Employee Training Module – Overview - Video
It's YOUR Conversation - Video
Preparing for Your Performance Conversation - Video
Bringing Evidence to the Conversation - Video
Asking For Support Is Easy - Video
When Your Manager is Unprepared - Video
Holding Yourself & Your Manager Accountable - Video
Asking for a Raise, Promotion, or Training Opportunity - Video
Using PC to Advance Your Career - Video
Conversation Preparation Checklist - Document
Questions To Ask Myself - For Employees - Document
Questions to Ask Your Manager - Document
Bonus Materials
What is the Performance Conversations Method - Video
Performance Conversations vs. Performance Appraisals - Video
